CT Connect Call Control

CT Connect is a software toolkit for developing and integrating computer and the telephone or also called as Computer telephony Integration. It helps you to monitor and control calls as a normal telephone would do using a computer instead. You can using CT Connect develop what is therfore called as a softphone to mimic the functions of a real phone like , making a call from PC, transferring a call, receiving a call with associated data for screen and call conferenceing .

Using CT Connect , it is possible without having to be physically be present before a phone extension to receive a call or place a call or do anything remotely. There are two type of call controls

1. First Party Call Control

First party call control means that the application controls the call over a direction connection between the system and the telephone. Typically a first party call control application would be used by an individual to access a limited set of telephony functions from their desktop. It usually requires a Physican Connection to a telephone through a board installed on the PC and a different board sometimes may be required for each type of telephone.

2. Third Party Call Control

Third party call control means that the application controls a call indirectly by communicating with the switch across a network connection. No direct connection between the application system and the telephone is required.

CTC enabled your application to use third party call control by providing access to the switch over a communications link ( through the data communication port on the switch. Because the call is controlled at the switch and not limited to controlling one telephone , but range of phones or extensions.

Third party here is CT Connect using SWITCH between the application usign CT Connect and the telephone. By this way any remote phone can be monitored or controlled by writing a desktop application. It can help to do the following remotely

1. Create all the functionalities and mimicing a physical phone using a software based phone or Softphone

2. Make a call from a remote phone using your desktop

3. Answer a call/ Transfer a call / Hold Call / Retrieve Call / Conference Call / Hangup Call

Point 3 is called as Call control or controlling the same.